Is TheVisa Legit? Licences, Reviews and Refund Policy (2026)
Yes. TheVisa (The Visa Services, THE VISA SERVICES FZCO) is a licensed visa agency in Dubai with an office at The Dome Tower, Jumeirah Lakes Towers. We help UAE residents prepare and submit visa applications for Schengen countries, the US, the UK, Japan and other destinations.
Below you can check our licence in the DMCC public register, read our client reviews on Google Maps and see our pricing and refund terms before you pay.
Last updated: 13 November 2026
Who we are
TheVisa is a private visa assistance company. We prepare the full document package for the consulate, book your appointment at the visa application centre and submit the application on your behalf. Our clients are UAE residents of all nationalities — employees, business owners, families and students.
We work with Schengen visas, US visas, UK visas, Japan visas and more.
We are not an embassy or a visa application centre. The decision on every visa is made by the consulate, and documents are accepted by the official visa application centres. Our job is to make sure your application is complete, correct and submitted on time.
Licence and registration
THE VISA SERVICES FZCO is a company registered in the Dubai Multi Commodities Centre (DMCC), licence number DMCC-977682. You can verify it yourself in three steps:
Step 1
Open the DMCC public register
Step 2
Search for DMCC-977682 or THE VISA SERVICES FZCO
Step 3
Check that the licence status is active
Where to read our reviews
The most reliable reviews are on platforms where each review is linked to a real account and the company can reply publicly.
Google Maps
4.6 ★★★★★ from 900+ reviews, as of November 2026
We read every review and reply to questions and complaints.
How our service works
1
Consultation. We look at your travel plans, nationality and UAE residence status, and choose the right consulate and visa type.
2
Document checklist and review. You receive a personal checklist. We review every document and complete the application forms.
3
Appointment. We book your appointment at the visa application centre and help find the earliest suitable date.
4
Submission. You attend the visa application centre for biometrics. We make sure your file is complete and consistent before you go.
5
Tracking. We follow your application until the consulate makes its decision and keep you updated.
Pricing and refunds
The total cost of a visa application has three parts:
Consulate visa fee
Set by the consulate, paid for every application
Visa centre charge
Set by the visa application centre
TheVisa service fee
For preparing and submitting your application, plus 5% VAT, stated in your service agreement
When we refund your money
Whether you receive a refund, and how much, depends on the product you bought and the stage your case has reached. Work that has already been done is not refundable. Your service agreement prevails over this summary.
| Situation | What happens |
|---|---|
| We can’t deliver the agreed service, for example we can’t secure an appointment within the agreed timeframe | Service fee refunded under your service agreement. Consular and other non-refundable costs are not included. |
| You cancel before an appointment is booked, for any reason | Partial refund may be available, after operational and administrative fees are deducted. |
| You cancel after an appointment is booked | No refund, whatever the reason. |
| The embassy or consulate refuses the visa | No refund. The decision belongs to the consulate, and our work on the case has been completed. |
| You miss your appointment | No refund. A rescheduling fee applies for a new appointment. |
| Force majeure: embassy closures, suspended appointments, government restrictions | No refund or compensation. Before an appointment is booked, we agree next steps with you individually. |
What is not refundable
Government fees and payments to third parties — the consulate visa fee, visa centre charges, insurance, translation and legalisation — are never refunded by us.
Where a refund is due, it takes 7 to 21 business days to initiate and complete. Full terms are in your service agreement and on our pricing and refunds page.
Our office and contacts
THE VISA SERVICES FZCO
The Dome Tower, Office 3602
Cluster N, Jumeirah Lakes Towers
Dubai, UAE
Phone: +971 4 597 8200
Email: [email protected]
Opening hours: Mon–Fri, 9:00–18:00
Our office was previously located in The Bay Gate Tower, Business Bay. We have moved, and The Dome Tower in JLT is now our only office.
Recognition
TheVisa won the World Travel Awards title UAE’s Leading Visa Services Agency in 2025 and 2026.
If something went wrong
If you are a client and are not satisfied with our service, write to [email protected]. Include your name, the date of your application and a short description of the issue. We reply within 30 minutes during our working hours (Mon–Fri, 9:00–18:00) and review every case individually.
Frequently asked questions
Is TheVisa legit or a scam?
TheVisa is a legitimate, licensed company registered in the DMCC (licence DMCC-977682), with a physical office in Jumeirah Lakes Towers, Dubai, and hundreds of client reviews on Google Maps. You can check our licence yourself in the DMCC public register.
Is TheVisa an embassy or a visa application centre?
No. TheVisa is a private visa assistance agency. Visa decisions are made by the consulate, and applications are accepted by the official visa application centres. We prepare and submit your application on your behalf.
Where is TheVisa located?
Our office is at The Dome Tower, Office 3602, Cluster N, Jumeirah Lakes Towers, Dubai. We are open Monday to Friday, 9:00 to 18:00. Our former address in The Bay Gate Tower, Business Bay, is no longer in use.
How can I check TheVisa’s licence?
Open the DMCC public register, search for licence number DMCC-977682 or the company name THE VISA SERVICES FZCO, and check that the licence status is active.
Does TheVisa refund fees if a visa is refused?
No. A visa refusal does not lead to a refund, because the decision is made by the embassy or consulate, not by TheVisa, and our work on the case has been completed. If we cannot deliver the agreed service — for example, cannot secure an appointment within the agreed timeframe — the service fee is refunded under your service agreement.
Why does TheVisa cost more than applying directly?
When you apply on your own, you pay only the consulate and visa centre fees and prepare everything yourself. Our fee covers choosing the right consulate, checking every document, completing the forms, booking the appointment and following your application until the decision.
Can TheVisa guarantee my visa?
No. Only the consulate can approve a visa, and no agency can guarantee the outcome. We reduce the risk of refusal caused by missing documents or errors in the application. If an agency promises guaranteed approval, treat it as a warning sign.
Where can I read real reviews of TheVisa?
On Google Maps, where we have a rating of 4.6 from 900+ reviews. Reviews there are linked to real accounts, and we reply publicly.
How do I make a complaint?
Write to [email protected] with your name, the date of your application and a description of the issue. We reply within 30 minutes during our working hours (Mon–Fri, 9:00–18:00).
Still have questions?
Message us — a consultant will answer and show you our licence and service agreement.
